HelpCenter | FAQ Chat Helpdesk is a Shopify app designed to enhance the customer experience for Shopify eCommerce stores. With features like an FAQ builder, live chat and chatbot, help desk ticketing, and custom tabs, the HelpCenter app provides a range of tools to help merchants manage inquiries and provide excellent customer support.
The FAQ builder in HelpCenter app allows merchants to create a multilingual, SEO-friendly FAQ page that integrates with their site, helping to answer customer questions and improve the overall shopping experience. The live chat and chatbot feature lets customers contact the business in real-time, providing a convenient and accessible way to get answers to their questions. The help desk ticketing system allows merchants to manage all inquiries from email, live chat, and FB in a single place, making it easy to keep track of customer interactions.
Custom tabs in HelpCenter Shopify app enable merchants to manage product descriptions, shipping information, and other details by assigning them by product type, collection, or vendor. The contact form feature gives merchants control over the elements and allows them to choose from different templates and widgets.
Overall, the HelpCenter app is a powerful and versatile tool that helps merchants enhance the customer experience and provide excellent support to their customers. With its range of features and seamless integration with Shopify's platform, HelpCenter | FAQ Chat Helpdesk is a valuable tool for any Shopify store owner looking to improve the customer experience.